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Help Center

Guest FAQ

2017-04-03

Guest FAQ
1.For guests under 18 years old:
At the end of the booking process, we strongly recommend you provide proof of domestic guardianship in the US.

2.For guests above 18 years old:
Please feel free to explore Ojisu, we hope you have wonderful experience with our hosts around the US!

3.If I am under 18, do I need US guardianship as a guest?
All guests who are under 18, we strongly recommend you provide proof of domestic guardianship in the US.

4.Do I need US health insurance as a guest?
It is highly recommended that all guests are insured in the US. In general, hosts strongly prefer that guests have domestic health insurance coverage. Hosts will be able to see whether or not a guest has insurance on their profile.


5.Do I need to be a student to stay with a homestay family?
Nope! Although we commonly coordinate homestays for international students, we support all guests who want to get a genuine taste of local, American life through living with a host family.

6.Expectations regarding respecting host privacy:
It is expected that you fully respect the privacy and living quarters of your homestay host.
1) Guests must give hosts private time and private space. That includes, not entering their room, bathroom, etc without permission and not harassing them.
2) The use of any camera or video recording or monitoring of host or guest behavior is strictly prohibited. This behavior will be prosecuted to the full extent of the law.
3) Hosts reserve the right to not disclose personal contact information to guests both during and post homestay.

7.Expectations regarding discrimination:
Guests may not discriminate against, decline a host, or impose special terms or conditions upon a host based on race, color, ethnicity, national origin, gender identity, sexual orientation, religion, or marital status.
Hosts may not discriminate against, decline a guest, or impose special terms or conditions upon a guest based on race, color, ethnicity, national origin, gender identity, sexual orientation, religion, or marital status.


8. Why do I need to verify my age?
Hosts need to know your age before them decide to ACCEPT or DELINE your request. Guests under 18 years old can register on Ojisu.com. However, if you are under 18, you must have provide proof of US guardianship, or purchase guardianship services before you complete the booking process.
9.Will my private information remain secure?
Yes, all private information (such as your email address, phone number, and all other private info) that you submit to Ojisu.com will be kept safe and secure. Private details will only be accessible to our local coordinators and/or Ojisu.com. We will not provide this information to any third parties.


For more Guest information, please check our Guest Guidance.